May 23, 2016

FAQs

photobooth-guys

Thank you for your interest in having Perfect Pixel Photo Booth at your special event! If you are unable to reach us by phone, please leave us a message and we will call you back. Or, email us at info@perfectpixelphotobooth.com.

We are responding to inquiries in the order they are received. In the meantime, read through some important Q&As about making your reservation.


BOOKING YOUR PHOTO BOOTH:

Is my date available?
We have many different booth models we use to service Northern California.  Some high demand dates however book quickly, contact us to inquire about exact date availability or call us at 916-572-PIXL or email us at: info@perfectpixelphotobooth.com BEFORE PURCHASING YOUR VOUCHER.
What if I have a last minute event in 7 days?
Text message our business line at 916-572-7495 ONLY for last minute bookings please and we will do our best to accommodate your event.
What is a Perfect Pixel Photo Booth?
It’s the fun of a traditional photo booth rental in a new sleek and modern digital design that’s sure  to be a hit with each and every  guest!  We are the premier photo booth rental entertainment experience!
What if I find a lower price elsewhere?
You can be easily fooled by a lower competitor’s price, slower session times usually mean you’ll end up paying more $ per photo. Send us a competitor’s quote and we will do a free comparison by phone with you to highlight the differences if any. It is easy to cut corners with limited customer service, lower quality cameras, printers, computers, or even the paper. Our combination of professionally dressed factory trained technicians, premium papers and electronics ensure the highest quality possible, fastest photo session processing and quickest printing times. In fact, find a lower price of an equal quality and service photo booth and we will beat their price by 5%.
My venue requires insurance. Do you carry liability insurance?
Yes, we carry a commercial business liability policy and can provide a copy for your venue if required. If your venue requires an endorsement or certificate for their specific business, there is a $75 certificate fee to provide this for them. Any other special requests for venue approval please e-mail us at info@perfectpixelphotobooth.com
What happens if I book my event and it gets cancelled or rescheduled?
All events are only valid for the time and date confirmed on the contract. If requesting a change more than 30-days in advance, time changes within the same day are allowed only if available, but all contracts are still final and can only be rescheduled if we fill your original spot with another booking, . We do understand you may have small changes in your timing or plans so contact us right away and we will do our best to fill your spot with another booking.

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What if I want you to setup early? How much is idle time?
If you need us to come early and setup in advance, we charge $50/hr of idle time as we always have an attendant with the booth at all times. We do come 30-60mins before your start time to ensure we start on time and there is no charge for setup.
Are there any additional travel fees?
For venues outside of 25 miles of Sacramento and Union City we charge based on location.

PHOTO BOOTH SETUP & MORE:

How long prior to the first photo does the technician arrive to setup?
30 – 45 minutes.  If you need us to arrive earlier, please contact us about adding on idle time. (see question above regarding idle time pricing.)
What if I want my photo booth setup outdoors?
We require that our photo booth be covered and protected from any inclement weather, such as, but not limited to, rain, direct sunlight, and high wind.
Do I need to provide my own extension cord?
Your venue is required to provide electricity within 8ft of the photo booth location as our booth has a built-in 8ft extension cord. Check your local building codes to make sure you are meeting code.
What does my attendant need to know about my venue prior to arriving?
Parking:
To avoid any delay in your photo booth setup, please make arrangements and pay for any parking charge for one vehicle prior to our arrival. When booking, you will also have the option to pay a $50 parking surcharge, in which case your attendant will arrange their own parking.

Loading:
Please provide instructions for ease of accessibility. Direct us to ramped areas, the booth is on wheels, or let us know in advance if the venue can only be accessed by stairs.

Who is the attendant for my Photo Booth and how do I contact them?
Contact Us for your attendant’s direct contact info.
What dimensions for space do I need to provide for the photo booth?
9ft wide x 9ft deep x 9ft high
How are the strips cut?
Strips are automatically cut by our printers and both strips are taken by the guests immediately after exiting the photo booth.
Do I need to provide a table next to the booth?
If you have ordered any of the following upgrades, please arrange to have a table, at least 5 feet in length, set up near the booth: Basic or Custom Scrapbook, Props, Social Media Upload Station.

AFTER YOUR EVENT:

Can I purchase copies of my photos?
Yes! Physical prints can be ordered. Find your event by location, month, and event name. Then Contact Us to order your prints.
How long after my event can I expect my photos to be uploaded?
Check our public albums page or Facebook periodically. We aim to have photos uploaded within 7 days after an event.

OTHER QUESTIONS:

How does a Perfect Pixel Photo Booth work?
  1. Guests enter booth and sit or stand depending on the booth.
  2. Both voice and on/or on-screen instructions.
  3. Guests make selections from the menu of available graphic options and pose for their photos on screen.
  4. Guests exit the booth and retrieve their photos from the delivery chute.
  5. All outputs can be customized and personalized!
  6. 4 poses. Guests select color, B&W, or sepia tone and choice of custom graphic designs can be used on each strip!
When do I get my photos?
Your photo’s print on the spot and will be ready by the time you step out of the booth. The photos will also be available in a hosted online gallery after the event.
Is there a limit to how many photos we can take?
You and your guests can take unlimited photo sessions for the entire duration of your event.
Will somone from Perfect Pixel Photo Booth be at my event?
e provide professional hosts who will create an unforgettable experience for you and your guests from start to finish.  Our hosts are also technically trained to operate, and ensure that you get the best use of, your photo booth.
How is Perfect Pixel Photo Booth different from other photo booth rentals?
Our proprietary system was developed by in-house software engineers using the best technology available and is unmatched by anyone in the industry. You can’t tell that from our pricing because we believe our growth is dependent on providing you an exceptional experience at the lowest cost. We also provide professional hosts who will create an unforgettable experience for you and your guests.
How is Perfect Pixel Photo Booth different from other photo booth rentals?
Our proprietary system was developed by in-house software engineers using the best technology available and is unmatched by anyone in the industry. You can’t tell that from our pricing because we believe our growth is dependent on providing you an exceptional experience at the lowest cost. We also provide professional hosts who will create an unforgettable experience for you and your guests.
What areas do you serve?
Serving Sacramento, Roseville, Elk Grove, Folsom, Davis, Woodland, Yuba City, Napa, Lodi, Stockton, Auburn, Placerville, Vacaville, Fairfield, or anywhere in between!

Also serving San Jose and surrounding Bay Area including Union City, Palo Alto, San Francisco, Pleasanton, Berkeley, San Mateo, Mountain View, Walnut Creek, Concord, Daly City, Vallejo, Antioch, Brentwood, or anywhere in between!
*Additional Charges for locations 25 miles outside of Sacramento, Ca. and Union City, Ca.

Groupon Deal FAQ

Perfect Pixel Photobooth GrouponWe’d like to thank you all for your continued support and patience as we help everyone. We are very sorry if we cannot answer the phone on your first try, which means we are on the other line, leave us a message and we will call you back. We have a team here responding to E-mail’s and Rental Inquires all day but do apologize in advance that it may take us 72 hours to respond (We are responding to e-mails and making call backs in the order they are received.)

Please see below for more info:

Is my date available?
We have many different booth models we use to service Northern California.  Some high demand dates however book quickly, contact us to inquire about exact date availability or call us at 916-572-PIXL or email us at: info@perfectpixelphotobooth.com BEFORE PURCHASING YOUR VOUCHER.
I bought the deal, what do I do next?
Fill out the contact us form on our website after you receive your voucher and don’t forget to include your individual voucher code. (8 Digit SKU#) as well as detailed event information including address, time you would like us there, and booth preference.  After we receive the inquiry form, a member of our team will contact you to verify availability, any add-on requests you may have, collect the sales tax and gratuity due of 25.5%, and e-mail you a service contract for signature.
What if I have a last minute event in less than 30 days?
Groupon dates and reservations are booked for events outside of 30 days from purchase date. Call or Text message at 916-572-PIXL or or email us at: info@perfectpixelphotobooth.com and we will do our best to accommodate your event at the discounted rate.
What areas do you serve?
Serving Sacramento, Roseville, Elk Grove, Folsom, Davis, Woodland, Yuba City, Napa, Lodi, Stockton, Auburn, Placerville, Vacaville, Fairfield, or anywhere in between!

Also serving San Jose and surrounding Bay Area including Union City, Palo Alto, San Francisco, Pleasanton, Berkeley, San Mateo, Mountain View, Walnut Creek, Concord, Daly City, Vallejo, Antioch, Brentwood, or anywhere in between!
*Additional Charges for locations 25 miles outside of Sacramento, Ca. and Union City, Ca.